Return/refund policy

Refund policy

Key Information

7-day return policy
Refunds will be processed after 2-7 business days

At Montage tcg, we prioritize customer satisfaction and aim to provide an excellent shopping experience. If you are not completely satisfied with your purchase, we are here to help.

Returns Policy

Eligibility

Your item must be unused and in the same condition as when you received it.
The item must also be in the original packaging.

Timeframe

You have 7 calendar days to return an item from the date you received it.

Proof of Purchase

A receipt or proof of purchase is required for all returns.

Return Process

Initiate a Return

Contact our customer service team via email at agent@montagetcg.com or call us at +1 (615) 852 6590
Provide your order ID, details about the item, and a reason for the return.

Prepare Your Return

Pack the item securely in its original packaging, including all accessories and documentation.

Return Shipping

It is the responsibility of the customer to pay for the shipping charges associated with returning an item
We recommend using a trackable shipping service or purchasing shipping insurance.

Refund Policy

Eligibility for Refunds

Items must be in their original condition and packaging.
Upon receiving and inspecting the returned item, we will notify you of the approval or rejection of your refund.

Refund Process

Approval:

when your return is approved, we will initiate a refund to your original method of payment.

Processing Time:

Refunds are processed within 2-7 days from the date of receipt and inspection of the returned item.
Once processed, refunds may take an additional 3-5 business days to reflect in your account, depending on your bank or credit card company's processing times.

Damaged or Defective Items

If you receive an item that is damaged or defective, please contact us right away at agent@montagetcg.com or call +1 (615) 852 6590

Make sure to include a photo or video showing the damage. We will then arrange for the item to be repaired, replaced, or refunded.

Cancellation Policy

Immediate Cancellation

24-Hour Window: You may cancel any order within 24 hours of placing it for a full refund. This policy is designed to give you peace of mind immediately after your purchase.
How to Cancel: To cancel an order, please contact our customer service immediately at agent@montagetcg.com or call us at +1 (615) 852 6590

Provide your order ID and contact details to expedite the process.

Post-24-Hour Cancellations

If your order has not yet shipped and it's beyond the 24-hour window, you may still request a cancellation by contacting us.

Cancellation After Shipment

Policy: Once an order has been shipped, it cannot be canceled. If you need to return the item, please follow the guidelines outlined in our Returns Policy.
Procedure: Upon receipt of the shipped item, initiate a return by contacting our customer service as detailed in the Returns Policy section. This ensures that your return is processed efficiently and without delay.